GENERAL TERMES OF SALE

I /TERMES & CONDITIONS FOR THE SALE OF THE GIFTBOXES

The gift boxes are available by phone, email and on this website  there

Before purchasing, you have to reed these General Termes of Sale. By purchasing you agree with these General termes of sale

Every Customer declares to have the legal capacity according to the article 1124 of the Civil code to pourchase and use the Site, according to the General Conditions sales and Use of the Site

ARTICLE 1 : ORDERING & PURCHASING CONTRACT

You can order the gifboxes :

  • By internet
  • By phone +33 4 68 78 73 15 Monday to sunday 9am to 8pm

How to Order by Internet :

  • by selecting one or several gift boxes
  • Then you have to check the order details
  • Your "1st clic" will register your order, after reeding the General termes of sale
  • Your order will be definitvely registered after payment by credit card or paypal.

As from the definitive validation of your order, after your " second click " according to the rule 2004-575 for the trust in the digital economy, we'll send you an e-mail of confirmation of your order recapitulating all the elements relative to this one. By printing and/or by keeping this e-mail, you will have a way of proof  of your order.

ARTICLE 2 : HOW TO USE THE GIFT BOXES

2.1 : In case you are not the Beneficiary of the Gift box, you have to send to  the Beneficiary the conditions below developed.

2.2 : You can verify the validity of the gift box by phone +33 4 68 78 73 15 or by mail
2.3 : Only the order confirmation or the gift voucher are the proof of your purchase, and give you the right for a stay or a service.

2.4 : The gift voucher are valid for every day in the week or weekend

2.6 : The transport is not included in your giftboxe

2.7 : Photos presented in the Gift box or E-box is not contractual. Any partial or whole reproduction is forbidden.

2.8 : The Service will be delivered after the control by the relais de l'Alsou of the validity of the gift voucher or the electronic ticket. 

2.10 : The terms of cancellation or modification of the reservation, the age limit and the physical conditions of one or several Beneficiaries, are defined by Relais de l'Alsou
2.11 : The Relais del'Alsou is  responsible for the execution of the Service in the conditions and the limits fixed by the law, except for offers depending on the article L 211-16 of the Code of the Tourism. Relais de l'Alsou is not responsible if the non-fulfillment or the bad execution of the contract is attributable to the beneficiary,  or for the case of absolute necessity.

2.12 : The Gift box or E-box is exchangeable during all its duration of validity, under certain conditions according to the article 9 of thes present General termes of sale

2.13 : In case of not use, of loss, of theft or of destruction of the gift voucher or the electronic ticket, the Beneficiary cannot be paid off and cannot obtain any compensation

2.14 : Relais de l'Alsou has Professional  insurance and possessed all the authorizations and the diplomas which allow to exercise the activities. The beneficiary has to verify if he has a sufficient insurance in particular for risk activity . The beneficiary accepts the risks as a consequence

2.15 : Our objective is to satisfy  100% of our customers, for more informations please consult article 9.

ARTICLE 3 : PRICE AND PAYMENT

Article 3.1 : Price

The price on this website is the contractual price.
French VAT is applied and the contractual price includes VAT

Postal charges by mail delivery are not included in the posted price and will be charged as a supplement

Article 3.2 : Payment

The payment can be made by credit card, or paypal.

Article 3.3 : Your payment is secured

Payement are secured by SSL and 3D secure

After purchasing, Relais de l'Alsou can verify your informations and contact you to To clarify if it is necessary.

ARTICLE 4 : CANCELATION RULES

According to the French article L.121-20 Of the  consumption Code, you can cancel your purchasing during 14 days after ordering, without charges except the post charges.

The poste charges are payed by you  and must be sended at :

Relais de l'alsou

Route de Villar

11220 LABASTIDE EN VAL.

Any return made according to the conditions of the present article will be refunded of all of the sums paid, at the latest in Fourteen days after the reception of the Gift box in perfect condition.

French Rules relative to the cancellation planned in the Code of the consumption, say that the right to cancellation with refound is not applicable to the tourist services, according to the article L 121-20-4 2 ° of the Code of the consumption. This means you cannot ask for cancel your purchase  of gift boxe if it contains a tourist activity

ARTICLE 5 : PROOF OF ORDERING

The data kept in the databases of the Relais de l'Alsou are the contractual informations for your orders, and have the same validity than a signed document.

ARTICLE 6 : DELIVERY

Article 6.1 : Availability of the gift boxes

Gift boxes are published in limited quantity, because the accommodation availability is limited at the relais de l'alsou and because the duration of validity is time-limited
In case of temporary or definitive stock shortage, the Customer will be informed about this unavailability
In case of availability of the products, the relais de l'Alsou makes a commitment to fulfill any order
If an order cannot be honored because of a stock shortage, you have two possibilities:

  • Or cancel your order. You will then be refounded of all of the paid sums, at the latest in 30 days  after payment;
  • Or become a Gift box exchange  in the conditions defined in the Article 9.

Article 6.3 : routing  mode and deadline delivery

The delivery is made by a gift voucher 24 hours at the latest after your purchase

ARTICLE 7 : NON-COMPLIANCE

Article 7.1 : Error of the Relais de l'Alsou

The complaint will have to sent us at the latest  72 hours after the purchase by email or by contacting us onthe Web site.
Outside these deadlines no complaint will be admitted

ARTICLE 8 : TRANSFER OF PROPERTY / TRANSFER OF RISKS

Ownership transfer and risks will be made at the time of the delivery of the gift voucher

ARTICLE 9 : GUARANTEES

Article 9.1 : Exchange rules

Free exchange of the gift voucher During its validity duration. Exchange on internet, by mail, by phone.

After validity date, the exchange is possible with charges

  gift voucher of current validity
Out-of-date Gift voucher
Exchange on Internet or by phone

Possible and free exchange with sending of a credit note ** of the value of the exchanged gift voucher ; the validity of the credit note is 3 months ** and exclusively usable on the Internal Site http://www.relais-alsou.com/en/gift-ideas-for-two


5€  fees deducted from the amount of the credit note.

Exchange is possible until 3 month after validity date of the gift voucher, by sending a credit note. the validity of the credit note is 3 months ** and exclusively usable on the Internal Site http://www.relais-alsou.com/en/gift-ideas-for-two

Fees deducted from the amount of the credit note

  • 10 € for a gift voucher less than 50€
  • 20 € for a gift voucher up to 50€

In case the exchange is less expensive than the ammount of your credit note, you can use the balance for an other purchase

* In case of use of your gift box, it is not exchangeable

 

**This credit note can be neither extended, nor paid off.

Article 9.2 : Non-compliance of the Service

10 days after using the gift voucher you can ask for a credit note, in case the service Would not be in compliance with the description contained in your confirmation or on Internet

This credit note will cover the valuable gap between the consummate Service and that described in your confirmation or on the Internet

For every question contact us by mail or phone + 334 68 78 73 15

ARTICLE 10 : DURATION OF VALIDITY OF THE GIFT VOUCHERS

18 months after purchasing the gift voucher

ARTICLE 11 : CUSTOMER - COMPLAINT SERVICE

  • by phone +334 68 78 73 15 every days from 9am to 7pm
  • or by internet

ARTICLE 12 : PROTECTION OF PERSONAL DATA

The relay of Alsou informs you that we collect necessary personal data during your order, during the request of check of the validity of your gift voucher

According to the rule N 78-17 of January 6th, 1978 " Computing and Liberties ", you have a right of access, rectification, abolition of the personal data and a right of opposition. You have to write a mail at the address of correspondence: relay of the alsou, the road of Villar 11220 LABASTIDE IN VALLE

ARTICLE 13 : RESPONSIBILITY

 The relais de l'Alsou responsibility  is defined by the article L. 211-16 of the Code of the tourism.

We are not liable if the non-fulfillment or the bad execution of the contract is  the fault of the Customer, the fault of a third person who  supplys any Services planned in the contract, or in case of absolute necessity.

ARTICLE 14 : INSURANCE

The Relais de l'alsou subscribed  a professional insurance

ARTICLE 15 : INTELLECTUAL PROPERTY

 Gift boxes, ansd gift vouchers in the form of texts, photos, icons, logos, are the relais de l'alsou complete and exclusive property. It is strictly forbidden to reproduce, to represent, to modify, to to transmit, to publish, to adapt, anywhere, or to exploit in any way, all or part of the elements mentioned in the previous paragraph without the relais de l'alsou written and preliminary authorization

ARTICLE 16 : APPLICABLE LAW

 Only the French law is applicable for all the disputes relative to the gift boxes: validity, their interpretation, their execution or their termination.

ARTICLE 18 : COMPETENT JURISDICTION  OF THE DISPUTES

The competent court in case of dispute will be the one from Carcassonne in France

ARTICLE 19 INFORMATIONS ABOUT RELAIS DE L'ALSOU

Relais de l'Alsou

Route de Villar

11220 LABASTIDE EN VAL

Phon +334 68 787 73 15

email chambreshotes.carcassonne@orange.fr

VAT REGISTRATION FR905 311 98 216

RCS 531198216