I /TERMES & CONDITIONS FOR THE SALE OF THE GIFTBOXES
The gift boxes are available by phone, email and on this website there
Before purchasing, you have to reed these General Termes of Sale. By purchasing you agree with these General termes of sale
Every Customer declares to have the legal capacity according to the article 1124 of the Civil code to pourchase and use the Site, according to the General Conditions sales and Use of the Site
ARTICLE 1 : ORDERING & PURCHASING CONTRACT
You can order the gifboxes :
- By internet
- By phone +33 4 68 78 73 15 Monday to sunday 9am to 8pm
How to Order by Internet :
- by selecting one or several gift boxes
- Then you have to check the order details
- Your "1st clic" will register your order, after reeding the General termes of sale
- Your order will be definitvely registered after payment by credit card or paypal.
As from the definitive validation of your order, after your " second click " according to the rule 2004-575 for the trust in the digital economy, we'll send you an e-mail of confirmation of your order recapitulating all the elements relative to this one. By printing and/or by keeping this e-mail, you will have a way of proof of your order.
ARTICLE 2 : HOW TO USE THE GIFT BOXES
2.1 : In case you are not the Beneficiary of the Gift box, you have to send to the Beneficiary the conditions below developed.
2.2 : You can verify the validity of the gift box by phone +33 4 68 78 73 15 or by mail
2.3 : Only the order confirmation or the gift voucher are the proof of your purchase, and give you the right for a stay or a service.
2.4 : The gift voucher are valid for every day in the week or weekend
2.6 : The transport is not included in your giftboxe
2.7 : Photos presented in the Gift box or E-box is not contractual. Any partial or whole reproduction is forbidden.
2.8 : The Service will be delivered after the control by the relais de l'Alsou of the validity of the gift voucher or the electronic ticket.
2.10 : The terms of cancellation or modification of the reservation, the age limit and the physical conditions of one or several Beneficiaries, are defined by Relais de l'Alsou
2.11 : The Relais del'Alsou is responsible for the execution of the Service in the conditions and the limits fixed by the law, except for offers depending on the article L 211-16 of the Code of the Tourism. Relais de l'Alsou is not responsible if the non-fulfillment or the bad execution of the contract is attributable to the beneficiary, or for the case of absolute necessity.
2.12 : The Gift box or E-box is exchangeable during all its duration of validity, under certain conditions according to the article 9 of thes present General termes of sale
2.13 : In case of not use, of loss, of theft or of destruction of the gift voucher or the electronic ticket, the Beneficiary cannot be paid off and cannot obtain any compensation
2.14 : Relais de l'Alsou has Professional insurance and possessed all the authorizations and the diplomas which allow to exercise the activities. The beneficiary has to verify if he has a sufficient insurance in particular for risk activity . The beneficiary accepts the risks as a consequence
2.15 : Our objective is to satisfy 100% of our customers, for more informations please consult article 9.
ARTICLE 3 : PRICE AND PAYMENT
Article 3.1 : Price
The price on this website is the contractual price.
French VAT is applied and the contractual price includes VAT
Postal charges by mail delivery are not included in the posted price and will be charged as a supplement
Article 3.2 : Payment
The payment can be made by credit card, or paypal.
Article 3.3 : Your payment is secured
Payement are secured by SSL and 3D secure
After purchasing, Relais de l'Alsou can verify your informations and contact you to To clarify if it is necessary.
ARTICLE 4 : CANCELATION RULES
According to the French article L.121-20 Of the consumption Code, you can cancel your purchasing during 14 days after ordering, without charges except the post charges.
The poste charges are payed by you and must be sended at :
Relais de l'alsou
Route de Villar
11220 LABASTIDE EN VAL.
Any return made according to the conditions of the present article will be refunded of all of the sums paid, at the latest in Fourteen days after the reception of the Gift box in perfect condition.
French Rules relative to the cancellation planned in the Code of the consumption, say that the right to cancellation with refound is not applicable to the tourist services, according to the article L 121-20-4 2 ° of the Code of the consumption. This means you cannot ask for cancel your purchase of gift boxe if it contains a tourist activity
ARTICLE 5 : PROOF OF ORDERING
The data kept in the databases of the Relais de l'Alsou are the contractual informations for your orders, and have the same validity than a signed document.
ARTICLE 6 : DELIVERY
Article 6.1 : Availability of the gift boxes
Gift boxes are published in limited quantity, because the accommodation availability is limited at the relais de l'alsou and because the duration of validity is time-limited
In case of temporary or definitive stock shortage, the Customer will be informed about this unavailability
In case of availability of the products, the relais de l'Alsou makes a commitment to fulfill any order
If an order cannot be honored because of a stock shortage, you have two possibilities:
- Or cancel your order. You will then be refounded of all of the paid sums, at the latest in 30 days after payment;
- Or become a Gift box exchange in the conditions defined in the Article 9.
Article 6.3 : routing mode and deadline delivery
The delivery is made by a gift voucher 24 hours at the latest after your purchase
ARTICLE 7 : NON-COMPLIANCE
Article 7.1 : Error of the Relais de l'Alsou
The complaint will have to sent us at the latest 72 hours after the purchase by email or by contacting us onthe Web site.
Outside these deadlines no complaint will be admitted
ARTICLE 8 : TRANSFER OF PROPERTY / TRANSFER OF RISKS
Ownership transfer and risks will be made at the time of the delivery of the gift voucher
ARTICLE 9 : GUARANTEES
Article 9.1 : Exchange rules
Free exchange of the gift voucher During its validity duration. Exchange on internet, by mail, by phone.
After validity date, the exchange is possible with charges
|gift voucher of current validity
||Out-of-date Gift voucher
|Exchange on Internet or by phone
Possible and free exchange with sending of a credit note ** of the value of the exchanged gift voucher ; the validity of the credit note is 3 months ** and exclusively usable on the Internal Site http://www.relais-alsou.com/en/gift-ideas-for-two
|Exchange is possible until 3 month after validity date of the gift voucher, by sending a credit note. the validity of the credit note is 3 months ** and exclusively usable on the Internal Site http://www.relais-alsou.com/en/gift-ideas-for-two
Fees deducted from the amount of the credit note
In case the exchange is less expensive than the ammount of your credit note, you can use the balance for an other purchase
* In case of use of your gift box, it is not exchangeable
**This credit note can be neither extended, nor paid off.
Article 9.2 : Non-compliance of the Service
10 days after using the gift voucher you can ask for a credit note, in case the service Would not be in compliance with the description contained in your confirmation or on Internet
This credit note will cover the valuable gap between the consummate Service and that described in your confirmation or on the Internet
For every question contact us by mail or phone + 334 68 78 73 15
ARTICLE 10 : DURATION OF VALIDITY OF THE GIFT VOUCHERS
18 months after purchasing the gift voucher
ARTICLE 11 : CUSTOMER - COMPLAINT SERVICE
- by phone +334 68 78 73 15 every days from 9am to 7pm
- or by internet
ARTICLE 12 : PROTECTION OF PERSONAL DATA
The relay of Alsou informs you that we collect necessary personal data during your order, during the request of check of the validity of your gift voucher
According to the rule N 78-17 of January 6th, 1978 " Computing and Liberties ", you have a right of access, rectification, abolition of the personal data and a right of opposition. You have to write a mail at the address of correspondence: relay of the alsou, the road of Villar 11220 LABASTIDE IN VALLE
ARTICLE 13 : RESPONSIBILITY
The relais de l'Alsou responsibility is defined by the article L. 211-16 of the Code of the tourism.
We are not liable if the non-fulfillment or the bad execution of the contract is the fault of the Customer, the fault of a third person who supplys any Services planned in the contract, or in case of absolute necessity.
ARTICLE 14 : INSURANCE
The Relais de l'alsou subscribed a professional insurance
ARTICLE 15 : INTELLECTUAL PROPERTY
Gift boxes, ansd gift vouchers in the form of texts, photos, icons, logos, are the relais de l'alsou complete and exclusive property. It is strictly forbidden to reproduce, to represent, to modify, to to transmit, to publish, to adapt, anywhere, or to exploit in any way, all or part of the elements mentioned in the previous paragraph without the relais de l'alsou written and preliminary authorization
ARTICLE 16 : APPLICABLE LAW
Only the French law is applicable for all the disputes relative to the gift boxes: validity, their interpretation, their execution or their termination.
ARTICLE 18 : COMPETENT JURISDICTION OF THE DISPUTES
The competent court in case of dispute will be the one from Carcassonne in France
ARTICLE 19 INFORMATIONS ABOUT RELAIS DE L'ALSOU
Relais de l'Alsou
Route de Villar
11220 LABASTIDE EN VAL
Phon +334 68 787 73 15
VAT REGISTRATION FR905 311 98 216